The business seems to have a solid reputation, with a high overall score. The quality of products and services is good, but not exceptional. The prices are highly rated, which is a plus for customers. However, the innovativeness of the business could be improved, as it's not rated as high as other aspects.One issue stands out - a customer had a disappointing experience with a vape not working after purchase, and the owner's response, while apologetic, seemed to imply that the customer was at fault for not trying the vape out before leaving the store. This response may not have resolved the customer's issue or addressed their concerns.Overall, the business seems to be well-regarded for its customer service and selection of products, but may need to work on its product quality and responsiveness to customer complaints.