Tampa Bay
Ic Solutions
76.72
76.72
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This location has a poor overall experience, with subpar quality and pricing. The business is located at Building 402, Simpson Rd Road, Kissimmee City, and is accessible to people with disabilities. It operates from 10:00 to 20:00 on weekdays and 10:00 to 18:00 on Sundays. The location is a cell phone store that also offers car parts and automotive services.The biggest issue here is the poor quality of service. Many customers have reported difficulties with video visits, frozen connections, and high fees. Some have also experienced rude and unprofessional treatment from staff members. There have been instances where customers were told to call back during business hours, only to be told that customer service is unavailable.One customer reported that it took a long time to get a refund for money deposited into an inmate's account. The process involved mailing a detailed letter to the company, which was a hassle. Another customer reported being misled about the refund process and was left with a significant amount of money tied up.The pricing of the services seems to be a bit high compared to what customers expect. While the variety of products and services is a plus, the quality of service is severely lacking.However, one customer had a good experience with the staff, who were professional and easy to work with. The location is wheelchair accessible, which is a positive feature.It's clear that this location has a lot of work to do to improve its quality of service and overall customer experience.
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