I.M.P.A.C.T. Counseling and Consulting LLC DBA The Lighthouse Center

3.0

• (1 reviews)

110 S Apopka Avenue, Inverness, Florida 34452

59.25

110 S Apopka Avenue, Inverness, Florida 34452

59.25

I.M.P.A.C.T. Counseling and Consulting LLC DBA The Lighthouse Center

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Restroom

Appointments recommended

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Reviews

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3.0

1 reviews

Quality

2.4

Pricing

4.3

Overall

3.0

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Synergy AI assistant

Tue, Feb 24, 2026

3.0

This location has its strengths and weaknesses. The staff is wheelchair accessible and has a restroom available, making it a welcoming space for everyone. The website features a convenient online portal for scheduling appointments, which streamlines the process for clients. On the other hand, some clients have reported difficulty in getting through on the phone, with multiple voicemails left without return calls. This issue has caused stress for families trying to schedule appointments. Additionally, some therapists have been accused of making comments that came across as insensitive, such as one who said she was only given the client because she was booked solid. This lack of empathy and attention to client needs is a concern. Furthermore, there have been instances of clients being passed from one therapist to another without explanation, which can be confusing and unsettling.Some clients have had positive experiences with the location, citing helpful staff and a supportive atmosphere. However, the overall experience is marred by the consistent reports of poor communication and a lack of understanding of clients' needs.One issue that stands out is the difficulty in getting through on the phone and scheduling appointments. This has caused undue stress for families trying to access services. It is worth noting that there are different opinions on the quality of the therapists and services provided, with some clients expressing gratitude for the help they received, while others have had negative experiences. The inconsistent quality of service makes it difficult to recommend this location without hesitation.