The business has a strong overall rating of 4.1 out of 5. The quality of services is excellent, with a score of 4.4. The pricing is 5 out of 5, suggesting that it is very reasonable. The innovativeness of the business is also high, with a score of 4.7 out of 5. This suggests that the business is always looking for new and creative ways to improve its services and serve its clients.
The business has a welcoming atmosphere, catering to the LGBTQ+ community and having a safe space for transgender individuals. The staff is compassionate, caring, and understanding, with many reviewers mentioning their positive experiences with the therapists, such as Nanette, Dianne, and Sandrew. These therapists have been praised for their ability to create a safe space for clients, listen attentively, and provide effective guidance and support.
Many reviewers have reported significant improvements in their mental health and well-being after working with the therapists at IMPACT Counseling and Consulting. They have praised the business for its flexible scheduling, accommodating clients with busy schedules. The business also has a strong online presence, with many reviewers mentioning the ease of communication and the helpfulness of the staff.
However, one issue that has been mentioned by several reviewers is the business's communication style. Some reviewers have reported difficulty in getting in touch with the business, citing that phone calls often go unanswered. This has led to frustration and disappointment for some clients.
The business has made efforts to address these concerns, with the owner responding to negative reviews and offering to resolve issues directly with clients. This suggests that the business is committed to providing excellent customer service and improving its communication style.