This dealership seems to have a good reputation, with a rating of 4.4 out of 5. However, the quality of their service is a bit lower than expected. The sales and finance team, including people like Pedro, Nicole, and Sean, seem to be friendly and helpful. On the other hand, there are some issues with communication, and some customers have experienced delays or problems with their vehicle repairs. Despite this, the dealership's pricing is generally fair, and they seem to be innovating and improving their services. Overall, this is a good place to consider for car purchases or repairs, but customers should be aware of the potential issues.
One major issue that stands out is the case of a customer who experienced significant damage to their vehicle after purchasing it, and was met with a dismissive and unhelpful response from the sales manager. This is a red flag and suggests that the dealership may not always prioritize customer satisfaction. However, this is not a universal experience, and many customers have reported having positive interactions with the staff.