The business has a reputation for providing good quality pest control services, with a strong emphasis on professionalism and value. The team of technicians, including Manny, Pat, and Mike, are knowledgeable, friendly, and thorough in their work. They take the time to explain the treatment process and address any concerns or questions customers may have. The company is also very responsive to customer needs, with a quick turnaround time for scheduling and appointments.However, there have been some issues with the company's customer service, particularly with regards to billing and refunds. One customer, Robert, reported a negative experience with the company, citing that they were taking advantage of senior citizens. This issue was addressed by the company, and they apologized for any inconvenience caused.Despite this issue, the majority of customers have reported a positive experience with Hughes Exterminators, citing the company's professionalism, reliability, and attention to detail. The company's commitment to customer satisfaction is evident in their willingness to go above and beyond to meet customer needs, including offering flexible scheduling and affordable pricing.Overall, Hughes Exterminators is a reputable and reliable pest control service that provides excellent value to its customers. While there have been some issues with customer service, the company has taken steps to address these concerns and improve their service.