The restaurant has a good reputation, with a 4.4-star rating from third-party reviews. The staff is generally friendly and attentive, with many customers praising the service. However, some customers have experienced delays or mistakes with their orders. The food is fresh and of high quality, with many customers raving about the chicken tenders. The menu offers a variety of options, including salads, sandwiches, and sides. The restaurant has a casual atmosphere, with a clean and welcoming environment. One customer reported finding a long piece of hair in their chicken, which is a major issue that needs to be addressed. Overall, the restaurant has a solid reputation, but needs to work on consistency and attention to detail to ensure a great experience for all customers.