Tampa Bay
HUB International
4.46
4.46
Overview
HUB Brossard offers tailored employee benefits solutions. Contact one of our Brossard insurance brokers today to learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This Tampa office of HUB International seems to provide standard services for insurance-related matters. The staff, however, may need improvement in terms of responsiveness, as there have been multiple complaints about unreturned phone calls. Despite the office being wheelchair accessible, the current ratings indicate a need for better communication and customer care.One notable issue is that clients have reported difficulties getting in touch with representatives, with some describing it as "the worst office ever". It's surprising that despite having clear service guidelines, phone calls and messages were ignored. This suggests a need for improvement in this area.Another issue that arose is a miscommunication about passing on documents to the insurance provider, causing one client to miss a deadline. This highlights the importance of clear communication and attention to detail.It's worth noting that some clients have expressed satisfaction with the office's pricing, suggesting that it may be competitive in the market. However, this does not outweigh the significant issues with responsiveness and quality of service.The office's accessibility features are a positive aspect, making it easier for people with mobility issues to visit. However, this does not compensate for the poor communication and service issues.Overall, while the office has its strengths, it falls short in critical areas such as responsiveness and quality of service.
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