This business location has a reliable and trustworthy staff. There is a long history of excellent customer service. People praise the honest and professional approach to auto repairs. The staff at HQ Auto Center will take the time to explain what needs to be done to fix the car. They show the customer the problem and discuss the repair options. Some clients have found the shop to be a good alternative to more expensive dealerships. However, a few people have complained about the lengthy time it takes to get the car back, and some were unhappy with the way the repairs were presented. Despite these minor issues, most clients are very satisfied with the service and recommend this shop to others. One notable issue that may be a concern for some customers is the long wait for service on certain days, but for the most part, clients are very pleased with the work done.