The business has a mix of strengths and weaknesses. The quality of the service and accommodations seems to be the biggest concern, with many guests mentioning cleanliness issues, pests, and maintenance problems. However, the pricing seems to be competitive, and some guests have praised the staff's friendliness and helpfulness. The hotel's location is convenient for travelers, with many amenities nearby. There have been some complaints about the pool and hot tub being out of service, but renovations are ongoing to improve the property. Unfortunately, there have been some reports of shady characters and crime in the area, which may be a concern for some guests. The hotel's website and online presence are adequate, but some guests have reported difficulties with communication and customer service. Overall, the hotel could benefit from improved cleanliness and maintenance, as well as better communication and customer service.