The business has a good overall rating, with most clients satisfied with their experience. The quality of services, including spray tanning and tanning beds, is also highly rated. The pricing is competitive and appreciated by clients. However, there is room for improvement in terms of innovativeness, as some clients mention that the business could offer more new and exciting services.
The staff at House of Tans are consistently friendly and helpful, with many clients mentioning that they feel comfortable and relaxed during their visits. The facilities are clean and well-maintained, with a good selection of tanning beds and spray tanning options. However, some clients have reported issues with the maintenance of the equipment, particularly with the level 5 beds.
Despite these issues, many clients have reported positive experiences with their custom spray tans, citing the friendly and knowledgeable staff as a major factor in their satisfaction. Some clients have also mentioned that they appreciate the flexibility of the membership options and the ability to try different services and products.
One client did mention that they were disappointed with the results of their spray tan, citing uneven color and a more orange tone than they had expected. However, this was an isolated incident and the business responded promptly to address the client's concerns.
Overall, House of Tans seems to be a well-established and reputable business in the tanning industry, with a loyal client base and a strong reputation for friendly and helpful staff. However, there is still room for improvement in terms of innovativeness and equipment maintenance.