Tampa Bay
Horst's Bavarian Auto Works, Inc.
63.58
63.58
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
Appointments recommended
Oil change
Mechanic
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Innovativeness
Quality
Overall
Pricing
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The business operates at a medium level of quality and innovativeness, but stands out for its fair pricing. The overall rating is influenced by some customers reporting positive experiences with professional and honest staff, while others mention issues with communication, misdiagnosis, and overcharging. Despite these drawbacks, the majority of customers praise the shop for its expertise in German cars, fair prices, and excellent customer service. However, it's essential for customers to be aware of potential communication problems and misdiagnosis issues, which may impact the quality of service. The shop is located in a convenient spot, with NFC mobile payments and wheelchair-accessible facilities available. The staff seems to be knowledgeable and experienced, particularly with German cars. Many customers appreciate the shop's willingness to provide detailed service costs in advance and complete work sooner than expected. Some customers have reported negative experiences, including misdiagnosis, overcharging, and poor communication. In one instance, a customer was charged an exorbitant amount for a repair that was not necessary. Customers with German cars, particularly BMW and Audi owners, seem to appreciate the shop's expertise and fair prices. The shop's commitment to honesty and transparency is also a significant advantage, as seen in instances where the owner personally calls customers to discuss their vehicles.In general, the shop's strengths outweigh its weaknesses, making it a good option for customers seeking reliable and affordable service for their German cars. However, it's crucial for customers to be aware of the potential risks and take necessary precautions to ensure they receive quality service.
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