Tampa Bay
Horner's RV/Auto/Truck Service and Sales
87.29
87.29
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
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Innovativeness
Overall
Quality
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This business location seems to have a good reputation among customers. The overall score of 4.6 out of 5 is a strong indicator of their professionalism and service quality. Most customers praise their quality of work, citing clear explanations of repairs and maintenance, thoroughness, and attention to detail. Some customers even mention that their prices are reasonable, especially considering the expertise and quality of work provided. However, there are a few customers who express disappointment with the length of time it takes to complete repairs, which seems to be a recurring issue. One customer had a negative experience with a staff member being aloof and argumentative, but this seems to be an isolated incident.Some customers highlight the exceptional service they received, mentioning that the staff is friendly, knowledgeable, and goes above and beyond to ensure customer satisfaction. One customer even mentions that they felt like they were part of a "small town friendly service of days gone by." On the other hand, some customers have expressed frustration with the communication style of the staff, citing that estimates can be confusing or that staff members may not fully explain the repairs.The business seems to have a strong focus on customer satisfaction, with many customers mentioning that they will return for future repairs and maintenance. The business's willingness to listen to customer feedback and take it into consideration is also a positive aspect. However, there are some customers who express disappointment with the lack of transparency and accountability from the staff, particularly in one instance where a customer felt that their belongings were missing after leaving the RV at the shop.Overall, this business seems to have a solid reputation and a commitment to customer satisfaction, but there are some areas for improvement in terms of communication and transparency.
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