The location of the business, Horizon Palm Realty, is situated in a convenient area, Building 11534, Spring Hill Dr Drive, Spring Hill City, and has parking on-site and is wheelchair accessible. The staff is friendly and helpful, as noted by several clients. However, there are a few concerns regarding communication and follow-through. Some clients reported difficulties in getting information or follow-up from the agents, which may be a result of the large number of agents working at the company. Despite this, many clients have been satisfied with the service they received, particularly with agents like Liz Piedra and Thomas Perrotta, who were able to sell homes quickly and find suitable buyers. One client reported a frustrating experience with a realtor who made false promises and seemed uninterested in selling their house. Another client reported being scolded by their agent for reaching out to the seller's agent, which raises concerns about the level of professionalism and respect shown to clients. Overall, while Horizon Palm Realty has its strengths, it may benefit from improving communication and ensuring that all agents adhere to high standards of professionalism and customer service.Notable issues include one client's experience with a realtor who seemed uninterested in selling their house, another client being scolded for reaching out to the seller's agent, and several instances of clients feeling frustrated with the lack of communication or follow-through from the agents.