This business location has excellent ratings and reviews from customers. Most customers praised the quality of service, with many calling it the "best charter ever" and expressing gratitude for the wonderful experience. The staff, particularly Captain Jack and Nick, were described as knowledgeable, patient, and enthusiastic, making sure everyone has a great time. Customers also appreciated the comfortable and clean boat, as well as the flexibility and personability of the captains. Some customers were satisfied with the quantity and variety of fish caught, while others appreciated the opportunity to learn new fishing techniques. However, there is one complaint about an issue with a refund that was not addressed in a timely manner.