This pet grooming location has received mostly positive reviews from customers. The owner and staff are praised for being caring and professional, with many customers commenting on their kindness and gentle touch with their pets. The quality of service is also high, with many customers reporting that their pets look and feel great after a grooming session. The prices are also considered fair and reasonable. However, there have been a few instances where customers have been dissatisfied with the service, citing issues such as long wait times, poor communication, and uneven quality of cuts. One notable incident involved a customer whose pet was left in a poor condition after a grooming session, highlighting the need for improved attention to detail and follow-through. Overall, this location seems to be a reliable and trustworthy option for pet grooming, but may benefit from some adjustments to their workflow and communication to prevent issues from arising.