This location seems to be average at best. The person behind the counter appears to be unprofessional and unhelpful, having lost the client's tax information and failing to prepare their taxes on time. This resulted in a missed tax deadline. The person also came across as dismissive and unapologetic for their mistakes. Additionally, the client was charged an excessive amount for their personal taxes, compared to the subsequent years when they paid less and received a larger refund. The location's policies and procedures seem to be flawed, leading to poor outcomes for clients. The wheelchair-accessible features are a positive aspect, making it more inclusive for people with disabilities. However, the high rating for pricing suggests that this may be a costly experience, despite the poor quality of service. Overall, it seems that this location is not worth the risk, and clients may want to consider looking elsewhere for their tax preparation needs.