This store seems to offer a great experience for customers, with a high rating of 4.6. The location is easily accessible, with a wheelchair-accessible parking lot and entrance. The staff is knowledgeable and helpful, with the owner, Rich, being particularly praised for his expertise and customer service. Many customers have reported feeling confident in their ability to maintain their pools after visiting the store. The store's hours of operation seem to be convenient, with a regular schedule and extended hours on Saturdays. However, there have been some issues with product quality, as one customer reported defective Hayward pumps. Additionally, the store's return policy may not be clearly communicated to customers, as evidenced by one negative review.