This hotel has a solid reputation, offering a comfortable and clean environment for its guests. While some areas for improvement have been identified, such as the WiFi and breakfast options, the staff's friendly and welcoming nature is a major highlight. The hotel's location is also a plus, with plenty of nearby restaurants and shops. However, the presence of a single elevator can be a drawback, and the hotel's pet policy has been a point of contention for some guests. Despite this, the hotel's commitment to providing excellent customer service and its focus on innovation make it a great choice for many travelers. The hotel's award for hospitality and care during Hurricanes Helene & Milton is a testament to its dedication to its community.