This business location has been in operation since 1973, showcasing its stability and long-term commitment to serving its customers. The staff is professional and efficient, with many customers praising their helpful and knowledgeable approach. The installation of hitches and trailers is done promptly, and the prices are reasonable, making it a great value for customers. Although there is one issue with customer service, where some customers found the front desk staff to be rude and unfriendly, this is an isolated incident and does not seem to be a common problem. Overall, the business has a strong reputation for quality work and excellent customer service. However, to improve, the business could focus on ensuring that all staff members, especially those at the front desk, provide a friendly and welcoming experience for customers.