Tampa Bay
Hilton Garden Inn Tampa/Riverview/Brandon
14.70
14.70
Overview
Suburban hotel with an American restaurant and outdoor pool, plus free WiFi, shuttle & parking.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Air-conditioned
Free Wi-Fi
Pool
Free parking
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Overall
Quality
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The hotel offers a great location with many nearby restaurants and shopping options. The staff is friendly and welcoming, with some standout employees like Jennifer and Nate who go above and beyond to ensure a great experience. The hotel's cleanliness and maintenance are also commendable, with some rooms having a pleasant scent and being spotless. However, there are some issues with maintenance, such as the air conditioning being loud and the TV not working in some rooms. Additionally, the hotel's policies, such as the delivery policy, are sometimes confusing or inconsistent. One of the major concerns is the safety of the hotel, with several guests reporting incidents of people trying to enter their rooms at night and cars being broken into in the parking lot. The hotel's lack of cameras and security measures is a significant issue, and it's unclear why they haven't taken steps to address this despite previous incidents. Some guests have also reported issues with the front desk staff, including being rude and unhelpful. The hotel's breakfast policy is also a source of confusion, with some guests being told that breakfast is included and others being charged extra. Despite these issues, many guests have had positive experiences at the hotel, praising its cleanliness, friendly staff, and convenient location. However, the hotel needs to take a closer look at its policies and safety measures to ensure that all guests feel welcome and secure.
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