The location is easily accessible and convenient to use. On-site parking is available for those who drive. The office is wheelchair accessible, which is a big plus for people with mobility issues. The staff is always helpful and knowledgeable when you call them. They have a great website that provides a lot of useful information. Unfortunately, the hours of operation may be a bit misleading, as one reviewer found that the Brandon service center closes at 4:00 PM, not 5:00 PM. This can be frustrating for those who show up late.