This review of Florida MENTOR's Tampa location highlights the complexities of the organization's services and staff dynamics. On one hand, the facilities are wheelchair accessible, and the staff, under new management, have implemented numerous positive changes, earning praise from residents and families. The commenters note the exceptional care provided by some staff members, particularly in the DSP department, and appreciate the organization's commitment to innovation in adult disability services.However, a stark contrast is provided by the negative comments from past clients and employees. One reviewer warned about the toxic atmosphere and the unfair treatment of DSP staff, which can impact the quality of care. Another highlighted the large wage gap between administrators and DSP staff, questioning the fairness of the pay and potentially affecting employee morale and job satisfaction.Some common issues among the negative comments include allegations of laziness, rudeness, and disrespect among some DSP staff, as well as perceived favoritism among management. The reviewers also express concern about the potential harm this could cause to the residents, which should be taken seriously.Despite these issues, the overall score indicates that Florida MENTOR's services have been satisfactory, with a focus on innovation and quality care. However, addressing the concerns raised by former clients and employees would significantly enhance the organization's reputation and potentially improve the lives of the residents it serves.