Tampa Bay
Highland Square Veterinary Clinic
53.97
53.97
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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I visited the Highland Square Veterinary Clinic location at Building 3025, Dundee Rd Road, Winter Haven City. From the outside, the building looks modern and well-maintained, with a clear sign indicating the veterinary clinic's presence. Inside, the atmosphere is calm and welcoming, with comfortable seating for waiting patients and their owners.Unfortunately, my experience with the staff was less than ideal. I was asked to schedule an appointment, which I had done, but when I arrived, I was met with a seemingly unenthusiastic receptionist who seemed more interested in talking on her phone than helping me. I was eventually seen by a veterinarian who was knowledgeable and professional, but the overall impression I got was that they were more focused on making money than genuinely caring for the animals.One notable issue I observed was the lack of transparency regarding costs. While the prices themselves seemed reasonable, there was no clear breakdown of what services were included or what additional fees might be incurred. This lack of transparency made it difficult for me to budget and plan accordingly.The facility itself is well-designed, with easy wheelchair accessibility throughout the building, including a wheelchair-accessible restroom and parking lot. The clinic is part of the Highland Square Veterinary Clinic group, which suggests a level of professionalism and expertise.Overall, while the Highland Square Veterinary Clinic location has some redeeming qualities, such as its modern facilities and accessible location, my experience was marred by the staff's attitude and the lack of transparency regarding costs.
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