The business location, Highland Management Group, is a marketing company that provides direct sales and marketing services. The team is highly professional, with representatives like Brendan, Gian, and JP, who are knowledgeable, informative, and provide excellent customer service. They take the time to explain everything clearly, are patient, and have a pleasant demeanor. The business has a wide range of services, including pest control, and the team is committed to helping customers find the best solutions for their needs.One of the standout features of this business is its commitment to customer service. The team goes above and beyond to ensure that customers are satisfied with their experience. They are approachable, friendly, and always willing to help. The business has received numerous positive reviews from customers who have had a great experience with their services.However, there is one issue that has been raised by a customer, where the team knocked on their door multiple times despite the customer posting "no soliciting" signs and having previously told the team not to knock. This incident highlights the need for the business to improve its training and procedures to ensure that team members respect customers' preferences and follow proper procedures.Overall, Highland Management Group is a reputable business that provides excellent customer service and a wide range of services. While there may be some areas for improvement, the business is committed to delivering high-quality services to its customers.