Tampa Bay
Highland Homes
37.15
37.15
Overview
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Features
Wheelchair accessible restroom
Free parking lot
Gender-neutral restroom
On-site parking
Identifies as veteran-owned
Identifies as veteran-owned
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Overall
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This review is based on the feedback from multiple customers who have experienced issues with the quality of the homes built by Highland Homes. While some customers have had positive experiences with the company's sales staff and construction managers, many have reported problems with the quality of the homes, including issues with the foundation, walls, and roofing. Some customers have also reported difficulties in getting the company to respond to their concerns and to make repairs.One customer reported that the company's construction staff drank on the job and that the work was of poor quality. Another customer reported that the company's sales staff was unfriendly and unhelpful. Several customers have also reported issues with the company's warranty program, including delays in responding to claims and a lack of follow-up on repairs.Despite the positive reviews from some customers, the overall rating for Highland Homes is 2.8, indicating a mixed experience for customers. The company's quality of service and quality of homes are major concerns, and it appears that the company needs to improve its communication and customer service skills.The lack of clear communication and customer service skills is highlighted in the review from a customer who reported that the company's sales staff was unfriendly and unhelpful. The customer stated that the staff was not responsive to their concerns and that they were left feeling frustrated and disappointed.Another issue that is highlighted in the review is the company's warranty program. Several customers have reported difficulties in getting the company to respond to their warranty claims and to make repairs. This suggests that the company's warranty program is not working as it should, and that customers are not getting the level of service they expect.The quality of the homes built by Highland Homes is also a major concern. Several customers have reported issues with the foundation, walls, and roofing of their homes, including cracks, uneven walls, and water damage. This suggests that the company's construction staff may not be doing a good job of building homes to a high standard.In summary, the review of Highland Homes suggests that the company needs to improve its quality of service and quality of homes. The company's communication and customer service skills are major concerns, and the warranty program needs to be improved.
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