Tampa Bay
Hiers-Baxley Funeral Services
85.97
85.97
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Free parking lot
LGBTQ+ friendly
Onsite services
Gender-neutral restroom
On-site parking
Prepayment plan
Burial service
Cremation service
Onsite chapel
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Overall
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The funeral home's overall score is 4.4 out of 5. The team was highly responsive to clients' needs, with many reviewers praising their compassion, kindness, and professionalism. The staff went above and beyond to make the process as smooth as possible, often providing additional support and guidance during difficult times. However, some reviewers noted that the communication could be improved, with a few experiencing delays or confusion during the planning process.Many reviewers praised the funeral home's attention to detail and ability to tailor services to individual clients' needs. The staff was described as "exceptionally pleasant and comforting," and the facilities were said to be "beautiful" and "well-maintained." The funeral home's ability to accommodate diverse needs and preferences was also a major plus, with reviewers praising the availability of wheelchair-accessible facilities and the provision of LGBTQ+-friendly services.Some reviewers noted that the funeral home's pricing was competitive and transparent, with clear explanations of costs and services provided. However, a few reviewers felt that the pricing was not entirely clear, and some felt that the funeral home was pushy in its sales approach.One major area for improvement is the funeral home's ability to innovate and adapt to changing client needs. While the staff was highly responsive and compassionate, some reviewers felt that the funeral home's services and facilities were not particularly innovative or forward-thinking.Overall, Hiers-Baxley Funeral Services is a well-regarded funeral home that provides high-quality, compassionate services to its clients. However, there is room for improvement in terms of communication, pricing, and innovation.
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