The location appears to be a well-established medical service, specializing in pediatric care. Dr. Hiben and his staff have received praise for their exceptional service, friendly and welcoming environment, and personalized approach to care. However, several issues have been raised by patients regarding the office's communication, scheduling, and handling of certain situations. Some patients have reported difficulties in reaching the doctor during emergencies, feeling dismissed or belittled by staff, and experiencing long wait times. There have also been complaints about the office's billing practices and handling of medical records. Overall, the location seems to have a dedicated and experienced medical team, but also faces challenges in providing timely and compassionate care to its patients. It is worth noting that some of the negative reviews seem to be isolated incidents, and many patients have expressed their loyalty and trust in Dr. Hiben and his staff.