Tampa Bay
Heron House of Largo Assisted Living
13.60
13.60
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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Innovativeness
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The business has been receiving mixed reviews from clients and third-party raters. The facility's quality of care and services has been questioned, with some clients expressing dissatisfaction with the staff's compassion and the quality of the food. However, some clients have praised the facility's activities and the staff's dedication to providing personalized care. The facility's management has responded to some of the negative reviews, apologizing for the issues and offering to work towards a resolution. However, the fact that many of the negative reviews mention similar issues, such as poorly run facilities, lack of compassion from staff, and subpar food, suggests that these problems may be systemic. Some clients have mentioned that the facility is poorly managed and that the owners prioritize profits over the well-being of the residents. This has led to issues such as low staffing levels, poorly maintained facilities, and a lack of attention to the residents' needs.Despite these issues, some clients have praised the facility's innovativeness and willingness to try new things, such as offering arts and crafts programs and other activities to engage the residents. However, this positive aspect of the facility is overshadowed by the numerous complaints about the quality of care and services.Overall, the facility has received a low rating from third-party raters and has a mixed reputation among clients. While some clients have had positive experiences, many others have expressed dissatisfaction with the facility's quality of care and services.Issues:* Poorly run facility with low staffing levels and a lack of attention to residents' needs.* Subpar food and poorly maintained facilities.* Lack of compassion from staff and a sense of disconnection from the residents' needs.* Prioritization of profits over the well-being of the residents.* Limited availability of services and activities, with a focus on basic needs rather than quality of life.
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