The business location, Heron Club at Prestancia, is an upscale Assisted Living and Memory Care community in Sarasota, FL. It features spacious apartments, social hours, chef-prepared meals, fun activities, and compassionate staff who are available 24/7. The community is wheelchair accessible and has a welcoming atmosphere. The staff is friendly and caring, with many employees going above and beyond to make residents feel comfortable and engaged. The facilities are clean and well-maintained, with beautiful water views for dining and home-like feeling hallways.However, some issues have been reported by past clients. One of the main concerns is the lack of proper training for staff in dealing with memory patients. There have been instances where residents have been overmedicated or neglected, leading to serious health problems. Additionally, the facility has had high turnover rates among management and staff, which can be unsettling for residents.Despite these issues, many clients have reported positive experiences with Heron Club at Prestancia. They praise the facility's commitment to providing high-quality care and creating a sense of community among residents. The staff is described as warm, welcoming, and compassionate, and the facilities are clean and well-maintained.It is essential for potential clients to do their research and visit the facility in person to get a sense of the community and the staff. While Heron Club at Prestancia has its strengths, it also has areas for improvement. By being aware of these issues, clients can make an informed decision about whether this facility is the right fit for their loved ones.