The business is located in a convenient spot with on-site parking, which is a plus for customers. The office is wheelchair accessible, making it easy for people with disabilities to access the services. However, some customers have mentioned that the staff can be unhelpful and unkind, which is a major drawback. One customer even reported being physically scratched by an employee. On the other hand, some customers have had great experiences with the staff, describing them as friendly and helpful. The office seems to be busy, with some customers waiting in line for extended periods of time. One customer was even asked to reapply for a marriage license after waiting for two months. The business seems to be trying to improve its customer service, but there is room for improvement. One issue that stands out is the inconsistent treatment of customers by the staff. Some customers have reported being spoken to in a condescending manner, while others have received excellent service. This inconsistency is a major issue that needs to be addressed.