The office seems to provide good care for children, with most patients giving high ratings for the doctors, particularly Dr. Ward and Dr. Wong. The staff, including Nikki the PA and the nurses, are also praised for their kindness and professionalism. The office has a clean and welcoming environment, with amenities such as a restroom and wheelchair accessibility.Some patients have mentioned long wait times, which seems to be a recurring issue. The office staff has been described as sometimes rude and unhelpful, particularly on the phone. One patient had a particularly bad experience with the front office staff, who seemed uninterested and incompetent.Despite these issues, the office seems to be a reliable choice for pediatric care in the area. The doctors are knowledgeable and take the time to listen to patients' concerns. The office also appears to be willing to accommodate patients' needs, with some patients mentioning that they were able to get in for same-day appointments when their children were sick.One potential issue is the pricing, which is not clearly stated. Some patients have mentioned that they have been charged different amounts for services, which may be confusing or frustrating. Additionally, the office's innovativeness is not clear, as there is no information available on their use of new technologies or methods in pediatric care.Overall, the office seems to be a good choice for families looking for pediatric care in the area, but may benefit from improving their front office staff and pricing clarity.