Heritage Property & Casualty Company

4.3

• (1 reviews)

2600 McCormick Dr Drive 300, Clearwater, Florida 33759

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Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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4.3

1 reviews

Innovativeness

4.5

Pricing

5.0

Overall

4.3

Quality

3.8

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

This location provides various insurance services, including financial support in times of crisis. The business has a wide range of working hours, Monday through Friday from 09:00 to 20:00, and is wheelchair accessible. The parking lot is available on-site.One of the biggest advantages of this location is its knowledgeable and professional staff. Rafael Mazella, in particular, has received numerous compliments for his exceptional service. He is described as kind, helpful, and extremely knowledgeable about water mitigation and restoration.On the other hand, there are a few concerns. One client reported having a negative experience with Vitaly, an insurance agent who used unprofessional language. Another client had a difficult time getting their claim processed and felt that the company did not provide enough explanation for their decisions.Overall, the business has a strong reputation for providing high-quality services, particularly in the areas of water mitigation and restoration. However, there may be some inconsistencies in their customer service, and clients should be prepared for potential issues with claim processing.It's worth noting that some clients have praised the company for their quick response times, with some reporting that they received help within hours of submitting a claim. Others have appreciated the company's willingness to work with them to find solutions to their problems.One issue that stands out is the lack of transparency in the company's claim processing. Several clients have reported feeling confused or frustrated by the company's decisions, and a few have even questioned the legitimacy of their claims. This may be an area for improvement for the company.Despite these concerns, the business has a strong overall reputation and is well-regarded by many of its clients. With some improvements in customer service and claim processing, this location has the potential to provide excellent support to those in need.