The staff at Hercules Automotive is well-known for their exceptional service. The team of experienced mechanics, including Jeff and Ed, are meticulous and thorough in their work. They ensure that the customer is aware of the costs and the work required before proceeding with the repairs. The prices are reasonable, and the team's honesty and transparency have earned them a great reputation in the community. Many customers have praised the team for their ability to fix problems quickly and at a fair price. The shop has a wide range of services, including oil changes, engine diagnostics, and repairs, making it a one-stop-shop for all automotive needs.
However, one customer had a negative experience, which was due to a series of unfortunate events. They reported that the team pinched the wiring harness, broke the oil dipstick handle, and broke a bolt off in the rear axle. The team failed to send a replacement dipstick as promised, and the work took longer than expected. This experience was an anomaly, and the shop has a strong reputation for providing excellent service.
The shop's accessibility features are a plus, with on-site parking, wheelchair-accessible restrooms, and entrances. The shop is open Monday through Friday, with hours from 8 am to 5 pm. Clients can pay using NFC mobile payments, debit cards, or credit cards. The shop is co-branded with Hercules Automotive, indicating a partnership with a reputable automotive company. Overall, Hercules Automotive is a reliable and trustworthy shop for all automotive needs.