Tampa Bay
Herc Rentals
43.64
43.64
Overview
Equipment and tools rental from Herc Rentals. We offer daily, weekly and monthly rates for construction equipment and industrial applications from over 350 rental locations near you.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
Pricing
Innovativeness
Overall
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This location seems to have a lot of issues with customer service, equipment quality, and overall experience. The majority of the reviews mention that the staff is unfriendly, unhelpful, and even hostile. Some customers were locked out of the building, had equipment that didn't work, or were double-billed. The management's response to these issues is lacking, with some owners saying they will "work toward a satisfactory solution" but not taking responsibility for the problems. The location's policies and procedures also seem to be unclear, leading to confusion and frustration for customers.The only positive review mentioned in the data is from 2018, where a customer had a good experience renting a lift and praised the customer service. However, this is an isolated incident, and the overall trend is negative.One notable issue with this location is the lack of accountability and transparency. The owners seem to be more concerned with responding to negative reviews than actually addressing the problems. The management's behavior, as described by some customers, is unprofessional and unacceptable.Overall, this location seems to be a source of frustration and disappointment for many customers.
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