Tampa Bay
Herc Rentals
11.14
11.14
Overview
Equipment and tools rental from Herc Rentals. We offer daily, weekly and monthly rates for construction equipment and industrial applications from over 350 rental locations near you.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
Pricing
Overall
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The location is a reliable choice for construction and equipment rental needs. Staff members are generally helpful and responsive, with some exceptions. However, there have been cases of unprofessional behavior and miscommunication. The equipment rental services seem to be well-maintained, and pricing is fair. The company's ability to adapt to customer needs and provide innovative solutions could be improved. Some customers have reported being sent on a wild goose chase to multiple locations, only to be denied service without explanation. Others have experienced rude behavior from staff members. These issues highlight the need for better communication and customer service training. On the other hand, there are many positive reviews from customers who have had excellent experiences with the company. They praise the staff's professionalism, helpfulness, and commitment to customer satisfaction. These experiences demonstrate that the company is capable of providing high-quality service when things go right.Overall, the company has the potential to be a top choice for equipment rental needs, but it needs to address the issues with customer service and communication. Better customer service training and more transparent communication could help improve the overall experience for customers.
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Hours
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