Tampa Bay
Heather Hill Healthcare Center
19.69
19.69
Overview
News and press releases from Heather Hill Healthcare Center. Find out what's going on in our community here.
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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Review of Heather Hill Healthcare Center:The facility is located at Building 6630, Kentucky Avenue in New Port Richey City, providing medical services and nursing care. It's accessible for people with disabilities, with a wheelchair-accessible parking lot and entrance. The center is open 24/7, Monday through Sunday, but there's a lack of information about the specific services and activities available during these hours.Reviews from various sources highlight both positive and negative experiences. While some reviewers praise the caring and compassionate staff, excellent therapy team, and cleanliness of the facility, others report substandard care, neglect, and rudeness from staff. There have been complaints about the facility being understaffed, which can lead to delayed responses to call bells and inadequate care.Some reviewers have expressed concerns about the security of the facility, including reports of mold in the building and allegations of abuse. There have also been issues with medication management, with some families feeling that staff are not following doctor's orders. In some cases, patients have been left in soiled diapers, and there have been instances of staff arguing with residents and using phones during work hours.On the other hand, some reviewers have praised the facility's secure memory unit, the cleanliness of the building, and the caring staff. A few reviewers have also mentioned that the facility's management is responsive to concerns and takes steps to address them.Despite the mixed reviews, the facility's rating on third-party review platforms is 3.6, which is relatively average. Overall, it seems that Heather Hill Healthcare Center has room for improvement in terms of providing consistent and high-quality care to its residents.**Highlight:** One major concern that stands out from the reviews is the issue of understaffing, which can lead to inadequate care and delayed responses to emergencies. This is a critical issue that the facility needs to address to improve its quality of care.**Recommendation:** While Heather Hill Healthcare Center has its strengths, it's essential to research and explore other options thoroughly before making a decision about this facility. Families and individuals considering this center should carefully evaluate the facility's services, staff, and overall quality of care to ensure it meets their needs.
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