Tampa Bay
HearUSA
17.81
17.81
Overview
HearUSA is a leading hearing care retailer in the U.S. Find job opening and career opportunities near you.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Quality
Innovativeness
Overall
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The business location is a home and daily service provider with a variety of services including appliance repair, hearing aid repair, shopping, and medical services. The overall experience is average, with a score of 4.2 out of 5. The quality of service is slightly below average, with a score of 3.1 out of 5. However, the pricing is excellent, with a score of 5 out of 5. The business also excels in innovativeness, with a score of 4.5 out of 5.The business has a wheelchair-accessible parking lot and entrance, which is a great feature for customers with disabilities. However, there have been some issues with customer service, with some customers reporting being treated rudely or unkindly by front desk staff. One customer even reported being denied an appointment with an audiologist despite being unable to hear.Despite these issues, many customers have reported having a positive experience with the business, praising the knowledge and professionalism of the staff, including audiologists and hearing specialists. Some customers have also reported being satisfied with the quality of the hearing aids and the service they received.The business has a rating of 4.6 on third-party review platforms, which suggests that the majority of customers have had a positive experience. However, it's worth noting that there have been some issues with customer service and pricing, which may have impacted the overall rating.Overall, the business location is a mixed bag, with some excellent features and some areas for improvement. With some adjustments to customer service and pricing, this business has the potential to become a top-rated provider in its industry.Some issues to note:* Customer service can be inconsistent, with some staff members being rude or unkind.* Pricing can be a concern for some customers, with some feeling that they are being overcharged.* The business may benefit from investing in additional staff training to ensure that all customers receive the same level of service.To improve the business, the following suggestions are made:* Invest in additional staff training to ensure that all customers receive the same level of service.* Review pricing policies to ensure that they are fair and competitive.* Consider implementing a customer service hotline or complaint process to address issues in a timely and effective manner.By addressing these areas of concern, the business can improve the overall experience for customers and become a top-rated provider in its industry.
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