The business is generally well-regarded by customers, with high marks for quality and pricing. However, the innovativeness score is not available as there is not enough information. The staff is described as friendly and professional, with some customers mentioning that they felt like family. The hearing aids are said to be excellent and the specialists are knowledgeable and helpful. Some customers have mentioned that the prices are a bit high, but overall, the experience is positive. One issue that has been reported is that the phone is not always answered, and one customer had a negative experience with the staff, mentioning that they were "incompetent".