Tampa Bay
Heart of Florida Health Center Dunnellon
72.87
72.87
Overview
Official Press Releases from Heart of Florida Health Center
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
Offers free or low-cost care based on individual circumstances
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Overall
Quality
Pricing
Innovativeness
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The given location, which is a medical center, seems to have a mixed bag of experiences. On one hand, some reviewers have praised the staff's friendliness, knowledge, and compassion. For example, Robert Turner is described as "very caring and knowledgeable," and Elizabeth Marks DeMartino ARNP is praised for being "great with my teenagers" and taking the time to explain things thoroughly. Some reviewers have also appreciated the center's efforts to provide accessible and affordable care, with one reviewer noting that they offer "free or low-cost care based on individual circumstances."On the other hand, there have been numerous complaints about the center's staffing, particularly with regards to Sue Dalrymple, a PA who has been accused of being rude, unprofessional, and even discriminatory. Several reviewers have reported being treated poorly by Sue, with one reviewer stating that they felt "discriminated against for not having insurance and being poor." Another reviewer had a similar experience with Sue, who allegedly told them that they would not give them a referral for a necessary test because it was not documented in the report. These issues suggest a problem with the center's staffing and customer service.Some reviewers have also expressed frustration with the center's phone system and scheduling processes. For example, one reviewer reported that they had to wait 20 minutes on hold to get through to someone, only to be told that they were not available to speak. Another reviewer had a similar experience, stating that they left numerous messages for past 3 weeks and received no call back.Another issue that has been reported is the difficulty in getting referrals and following up on necessary tests. For example, one reviewer reported that they had to wait three weeks for an MRI for a back and neck injury, despite having been told by the doctor that they would get the necessary paperwork done. Another reviewer had a similar experience, stating that they had been trying to get a referral for several months without success.In terms of pricing, the center seems to have a mixed bag of experiences. Some reviewers have praised the center for offering affordable care, while others have complained about being "extorted for cash" after routine check-ups. However, on average, reviewers have given the center high scores for pricing, suggesting that the center is generally seen as affordable.In terms of innovativeness, the center seems to be trying to innovate in some areas, such as offering free or low-cost care based on individual circumstances. However, reviewers have also complained about the center's outdated phone system and scheduling processes, suggesting that the center may be lagging behind in some areas.Overall, while the center has some strengths, such as its staff's friendliness and knowledge, it also has some significant weaknesses, including staffing issues, customer service problems, and difficulty with referrals and follow-up care. With some improvements in these areas, the center could potentially improve its overall rating and provide better care for its patients.
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