The location has a relatively good reputation, with clients praising the friendly and professional staff, efficient service, and thorough explanations of their options. Many clients have had positive experiences with the audiologists, particularly Dr. Goodall, who are described as knowledgeable, kind, and caring. Some clients have mentioned that the staff is always willing to help and answer questions, making them feel comfortable and at ease.However, there is one issue that has been consistently raised by clients, which is the limited hours of operation. Several clients have mentioned that they were unable to get an appointment during their preferred time, or that the office was closed when they needed it. This may be a significant issue for clients who have busy schedules or require immediate attention.In terms of innovation, the location appears to be staying up-to-date with the latest technology and techniques, with many clients mentioning that they have been offered the latest models of hearing aids and have had their devices adjusted and repaired quickly and efficiently. However, there is some variation in the level of innovation, with some clients suggesting that the location could do more to stay ahead of the curve.Overall, the location has a good reputation and many satisfied clients, but there are some areas for improvement, particularly in terms of hours of operation.