The business has a mixed reputation, with both positive and negative experiences reported by customers. Some customers have praised the staff, including Jen, for being helpful and accommodating, while others have complained about being treated rudely and unprofessionally. The quality of the cars seems to be a concern, with some customers reporting that they were given cars with maintenance issues or damage. The pricing has been a major issue, with many customers feeling that they were overcharged and nickel-and-dimed for additional fees. The business has also been accused of being uninnovative, with some customers feeling that they were not provided with clear information about policies and fees. One major issue that has been reported by many customers is the lack of transparency and customer service. The business has been accused of being dishonest and scamming customers, with some customers reporting that they were charged extra fees without their knowledge or consent. The shuttle service has also been a major issue, with some customers reporting that they were left waiting for extended periods of time. Overall, the business has a poor reputation and has been accused of being dishonest and unprofessional.Despite some positive reviews, the majority of the reviews are negative and highlight several major issues with the business. It is recommended that customers exercise caution when dealing with this business and carefully read the terms and conditions before making a reservation.