The location of HD Roofing and Solar is easily accessible, with a wheelchair accessible parking lot. However, despite its good accessibility, the business has some issues that need to be addressed. First, the overall experience of customers varies greatly. While some customers have reported great experiences, such as one customer who said they had a great experience with them and highly recommend, others have had terrible experiences. One customer reported encountering recurring issues with their roof after hiring HD Roofing, including cracks and dips in their ceiling. Despite numerous attempts to address these concerns, the company initially responded by disavowing responsibility for the observed damages. Another customer reported a lack of professionalism and responsiveness from the company, including ignoring their texts and calls, and failing to follow up on commitments. On the other hand, some customers have reported great experiences with the company, including one customer who said Ottie from HD Roofing went above and beyond on their roof replacement. The business's responsiveness and professionalism have been a major issue, with several customers reporting poor communication and a lack of follow-through on commitments. It's worth noting that the business has a relatively long working hours, available 24/7, but this may not be enough to make up for the poor customer service. The business has a high rating on third-party ratings, but this may not be a reliable indicator of the quality of service. Overall, the location of HD Roofing and Solar has some issues that need to be addressed, particularly with regards to customer service and professionalism. Despite its good accessibility, the business's poor performance in these areas may deter customers from choosing them for their roofing and solar needs. It's worth doing further research before choosing this business for your needs.