HCA Florida Lakeland Emergency

4.3

• (1 reviews)

3526 Florida Ave S Street, Lakeland, Florida 33803

37.12

3526 Florida Ave S Street, Lakeland, Florida 33803

37.12

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Overview

HCA Florida Healthcare's network of 50 hospitals is recognized as one of the largest health systems in Florida with a mission to deliver high-quality healthcare.

Features

NFC mobile payments

Wheelchair accessible entrance

Onsite services

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Innovativeness

4.4

Overall

4.3

Quality

3.6

Pricing

4.9

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

The HCA Florida Healthcare's network of 50 hospitals is recognized as one of the largest health systems in Florida. The staff is highly appreciated by clients, but sometimes they show inadequate care, empathy, and compassion towards patients. In many cases, they are described as friendly and welcoming, but some clients express dissatisfaction with being treated as just a number, and feeling like they don't have enough attention from the medical team. Sometimes, clients have issues with the staff's bedside manner, and their complaints are often downplayed or dismissed. The overall experience is often let down by inadequate communication, especially when patients have to deal with billing and insurance issues. On the other hand, the medical team at HCA Florida Lakeland Emergency is highly skilled and knowledgeable, and many clients have praised the speed and efficiency of the care they received. The facilities are often clean and well-organized, and clients appreciate the welcoming atmosphere. However, some clients have reported long wait times and a lack of transparency in the billing process. The level of innovativeness is relatively high, as the hospital has a wide range of services, including emergency care, and the staff is always looking for ways to improve their services. However, this aspect can be improved by being more open to new ideas and technologies, and being more proactive in implementing changes. Overall, HCA Florida Lakeland Emergency has a lot of potential, but it needs to work on improving its customer service and communication skills.