The business location seems to be a reputable emergency care facility, HCA Florida Highlands Hospital. The overall score is 4.6 out of 5, indicating a good experience for most patients. The quality of care received by patients is consistently high, with many praising the staff's professionalism and kindness. However, the pricing score is missing, which could be an area for improvement.
There is an issue highlighted in the review text - the lack of empathy and care shown by some staff members, which resulted in a patient feeling uncomfortable and scared. This issue needs to be addressed to improve the overall experience for patients.
On a positive note, many patients have praised the facility's staff for being efficient, attentive, and thorough in their care. The staff seems to be well-trained and dedicated to providing the best possible care to patients. The facility's ability to handle a high volume of patients while maintaining a good level of quality care is also notable.
The facility's hours of operation seem to be 24/7, which is convenient for patients who need emergency care at any time. The payment options include NFC mobile payments, which is a modern and convenient feature for patients. The facility's website and social media presence are also available for patients to access information and connect with the facility.
Overall, HCA Florida Highlands Hospital seems to be a reliable and trustworthy emergency care facility, with a commitment to providing high-quality care to patients. However, there is room for improvement in terms of addressing the issue of staff empathy and care.