Tampa Bay
HCA Florida Blake Hospital
35.73
35.73
Overview
HCA Florida Healthcare's network of 50 hospitals is recognized as one of the largest health systems in Florida with a mission to deliver high-quality healthcare.
Features
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Onsite services
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Quality
Overall
Pricing
Innovativeness
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The overall business score is 4.2 out of 5, indicating a decent experience for most patients. However, the quality of care seems to be a mixed bag, with some patients experiencing excellent care while others had issues with communication and follow-up. The pricing is generally considered fair, with some patients feeling that the costs were reasonable for the services provided. The hospital appears to be innovative in certain areas, such as its use of technology and procedures, but could improve in other areas.
The hospital has received praise for its staff, with many patients commenting on the kindness and professionalism of the nurses and doctors. However, some patients have had negative experiences with the billing department, with one patient reporting being charged an excessive amount for an emergency room visit.
One patient reported a serious issue with their medical records being forged, which could be a major concern for the hospital's reputation. Another patient reported being discharged with an incorrect diagnosis, which led to further complications.
Despite these issues, the hospital has also received praise for its cleanliness, with many patients commenting on the hospital's appearance and the cleanliness of the facilities. The hospital's ability to handle emergencies is also a strength, with many patients reporting prompt and effective care in the emergency room.
Overall, while the hospital has its strengths and weaknesses, it appears to be a decent choice for those in need of medical care. However, patients should be aware of the potential issues with communication, billing, and medical records, and take steps to advocate for themselves if they experience any problems.
Issues:
- Communication issues between departments, leading to delays and misunderstandings
- Inaccurate medical records and diagnoses
- Excessive billing and charges
- Limited availability of beds in the emergency room
Recommendations:
- Improve communication between departments to ensure seamless care and follow-up
- Ensure accuracy of medical records and diagnoses to prevent misdiagnoses and complications
- Review and adjust billing practices to ensure fairness and transparency
- Increase the availability of beds in the emergency room to reduce wait times and improve patient satisfaction
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