This business seems to have its fair share of issues. The office is wheelchair accessible, which is a plus. However, there is a significant lack of communication with clients, with multiple reviews mentioning difficulty in getting in touch with staff. It seems that follow-through on tasks is also a concern, with some clients having to wait months to get their taxes filed. One review even mentioned that the business left them with a worse situation, having incurred penalties and interest charges due to delayed tax filing. On the other hand, a few clients have had positive experiences, describing the place as "good" and "never having an issue." Unfortunately, these positive reviews are outweighed by the negative ones. Overall, it seems like this business has room for improvement in terms of communication and reliability. The working hours are somewhat irregular, with late starts on some days.