This business location appears to be a law firm specializing in personal injury cases, and they have a decent overall score. However, the quality of their services seems to be a major concern, as many clients have reported a lack of communication, failed promises, and unresolved cases. Despite the promise of being a trustworthy and straightforward legal service, several clients have experienced frustrating and disappointing experiences. One major issue that stands out is the payment of retainers with no follow-through on promised services, leaving clients feeling scammed and abandoned. While some clients have had positive experiences, the overwhelming majority of negative reviews highlight the firm's lack of reliability and attention to client needs. It's essential for potential clients to exercise caution and thoroughly research the firm's reputation before making a decision. A new and clear policy on client communication, case management, and refunds would greatly improve the quality of services provided by this law firm.