From the provided information, it appears that Harney Hardware is a reliable supplier of hardware products. The company has a good overall rating of 4.5, with an average of 4.2 for quality, 4.8 for pricing, and 4.9 for innovativeness. The main issue that arises from the client feedbacks is that the business is not a retail store, but a warehouse and Will Call facility for shipping orders. This might cause some confusion for customers who arrive at the location expecting to shop in a traditional retail setting. However, the company's customer service is exceptional, with many customers praising the helpfulness and professionalism of the staff. The products themselves are of high quality, with many customers reporting that they are well-made and durable. The company's pricing is competitive, with many customers finding the prices to be reasonable for the quality of the products. One issue that arises is the measurement system used for grab bars, which can be confusing for customers. However, the company's return policy is clearly stated, and customers are encouraged to contact customer service with any questions or concerns. Overall, Harney Hardware seems to be a reliable and trustworthy supplier of hardware products, with a strong focus on customer service and quality products.