This location seems to be doing well in terms of its overall service and reputation. The vast majority of reviews praise Phyllis's care and attention to the pets, with many owners expressing their gratitude for her ability to handle even the most anxious or difficult dogs. The location is also praised for its cleanliness, friendliness, and affordability.However, there is a significant issue that needs to be addressed. Despite the overwhelmingly positive reviews, there are multiple instances of owners and clients expressing outrage and horror over Phyllis's treatment of animals. Some reviewers claim to have seen videos or witnessed Phyllis choking, strangling, or physically abusing dogs during the grooming process.It's disturbing to see such a high number of reports of animal abuse, and it's unclear how these incidents could have been occurring without anyone reporting it sooner. This suggests that the location may have a serious problem with its treatment of animals, and it's unclear how this could be resolved.Some reviewers have expressed concern over Phyllis's attitude towards owners, with some claiming that she is rude or dismissive. However, these complaints are relatively rare compared to the reports of animal abuse.Overall, while this location seems to have many positive qualities, the reports of animal abuse are a major concern. It's unclear how this could be addressed, but it's clear that the location needs to take steps to ensure that its treatment of animals is safe and humane.